Tell us what broke.

The more detail you give us up front, the fewer rounds of questions it takes to resolve. Everything below goes straight to our technical support team.

01CONTACT INFORMATION

FULL NAME *

PHONE NUMBER *

ORGANIZATION *

EMAIL ADDRESS *

02PRODUCT INFORMATION

PRODUCT *

SUPPORT REFERENCE *

New customers, enter 0.

PRODUCT SERIAL NUMBER

On the label on the underside or rear of the chassis.

VERSION / REVISION

ACCOUNT MANAGER

PATCHES / MODIFICATIONS / BIOS REFERENCE

03PROBLEM REPORT

SEVERITY *

BRIEF SUMMARY OF ISSUE *

DETAILED DESCRIPTION

HOW OFTEN DO THE SYMPTOMS OCCUR? *

ANY RECENT CHANGES TO THE PRODUCT OR SURROUNDING NETWORK? *

ANY ERRORS IN THE LOG FILES? (WINDOWS OR LINUX)

HAS THIS EVER WORKED? IF SO, WHEN?

CAN YOU DUPLICATE THE PROBLEM, OR IS THERE A NOTICEABLE PATTERN?

IS REMOTE SUPPORT ACCESS AVAILABLE?

Goes straight to our technical support team. If it can’t be delivered, a pre-filled email opens for you to send instead.
Prefer to write your own? Email support@ibt.ca directly.